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Customer Service

GUARANTEE of Quality and Satisfaction

Our customers are important to us! If you are not satisfied with our products or service for any reason, please contact Customer Service and let us know. We will do everything we can to resolve the issue promptly and to your complete satisfaction.

We are eager to help, and value your input.  Please be in touch!

If you have concerns, suggestions, or questions, you can let us know by filling out the contact and comment boxes below.

Contact Information

* Required Fields

Triumph Learning Customer Service

Toll-free phone:
1-800-338-6519
Toll-free fax:
1-866-805-5723
Email:
customerservice@triumphlearning.com
Mail:
Triumph Learning 3333 Hendricks Avenue Jacksonville, FL 32207
Payments:
Triumph Learning LLC Newark Post Office, P.O. Box 35617 Newark, NJ 07193-5617

Shipping & Delivery

We are pleased to offer three shipping options—standard, second-day, and next-day. Orders shipped via standard ground carriers deliver on average within 7-10 days. Please note, we cannot ship to P.O. boxes; we must have a street address.

For orders of less than $500.00, add 12% for standard shipping and $5.95 for handling.

For orders of $500.00 or more, add 12% for standard shipping and handling.

Second-day shipping is available for an additional 10% of the product cost over the standard shipping costs stated above.

Next-day shipping is available for an additional 15% of the product cost over the standard shipping costs stated above; the minimum charge is $12.

Note: Shipping and handling fees will be added to Purchase Orders when order is processed.

Payment Options

We accept completed and valid purchase orders, checks drawn on a U.S. bank, or MasterCard®, VISA®, or American Express® credit cards. Shipping charges must be included.

Note: Charges will appear as "Triumph Learning, LLC." on your credit card statement.

Sales Tax

If your organization is exempt from sales tax, please be sure to include a copy of the sales tax exemption form with your order. Otherwise, sales tax will be charged where applicable.

Bulk Pricing

Discount pricing is based on a designated quantity of the same product by title and grade, and not the total number of items ordered. This applies even to multiple products within a series. Prices are subject to change.

Sole Source Letter

If Purchasing Department requires a sole source letter, Click here to download. If you have any questions, please contact Customer Service at 1-800-338-6519.

Order Form

If you need an Ordering Form, Click here to download. If you have any questions, please contact Customer Service at 1-800-338-6519.

Free Teacher's Guides

Where applicable, Teacher’s Guides are provided FREE with orders of 20 or more books of the same title. For orders of fewer than 20 books, Teacher’s Guides are available for purchase at $5.99, plus shipping & handling.

Returns

If you need to return Triumph Learning materials that you have ordered, please contact Customer Service. Returns must be received within 30 days of the invoice date and all material must be in clean, saleable condition. Stamped books will not be accepted for return under any circumstances.

The customer is responsible for return shipping charges.  In addition, returns received between 31 and 60 days of the invoice date will be charged a 15% restocking fee. No credit will be given for returns received after 60 days of the invoice date.

Specific City/County Numbers

Some states, cities, and counties require vendor numbers in order to process an order. Please contact your school or district, or your Triumph Learning Educational Sales Consultant, if you require guidance on the appropriate vendor number to use.

Boston, MA Vendor# 30921
Chicago, IL Vendor# 25947
Cincinnati, OH Vendor# 394886
Cleveland, OH Vendor# 491923
Columbus, OH Vendor# 201639
Dallas, TX Vendor# 506
Denver, CO Vendor# 01898
Houston, TX Vendor# 64519
Los Angeles, CA Vendor# 184415
Miami-Dade, FL Vendor# 6503086
New York, NY Vendor# TR1092000
Contract # 700624
Philadelphia, PA Vendor# 0024718
Pittsburgh, PA Vendor# 0000000476

Remember: Triumph Learning was formerly known as Educational Design. Be sure to update your systems for the best possible service.

Copyright

No part of Triumph Learning publications may be reproduced in whole or in part, stored in a retrieval system, or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without written permission from the publisher.